Communication from Sky (18 March 2020)


How we’re responding to COVID-19

An update on Sky services


Through this time of unprecedented uncertainty our trusted news outlets, and services such as broadband and mobile, are crucial in keeping our county informed, connected and entertained.

Here at Sky we are working hard to make sure we do our very best to look after our customers and we want to keep you abreast of our latest announcements which may impact both yourself and your constituents.

With people spending more time at home in the coming months, Sky is doing a number of things to ensure the TV experience is even better and Broadband, Talk and Mobile series are as reliable as they possibly can be. These steps include:

  • Calls to UK landlines at any time of day will be free for existing Sky Talk customers from this weekend to the end of April
  • All Sky Mobile customers will get a 10GB data boost into their Piggybanks, free of charge. This can be shared across all the SIMs on the account
  • The Broadband, Talk and Mobile networks have been designed to handle high traffic peaks at all times of the day and night, and Sky’s network engineers are working hard to ensure they are tested, monitored and improved 24/7
  • Call centres and engineers will prioritise the needs of existing customers to ensure their service keeps running smoothly
  • Sky Go Extra will be available to all customers for free, so busy homes will have access to Sky TV on three screens at the same time
  • YouTube kids and Disney+ will be coming to Sky Q in the coming weeks, to give families even more entertainment choices.

Whilst we expect that many of the recently postponed sports event will go ahead, if customers wish to pause their Sky subscription in the meantime they will not be charged a fee to do so or be held to any notice period. Meanwhile we continue to provide high quality content across all of our 11 Sky Sports Channels.

We are fully committed to making life as easy as possible for anyone at home trying to work, stay connected to loved ones, and keep the family entertained. Full details of our actions can be found here.

We are conscious that these are also challenging times for many of our Sky Business venues too, who rely on showing live sport in a social environment to attract customers and revenue. Supporting these businesses and doing what we can to help them in uncertain times is very important to us. We have reassured Sky Business pubs and clubs that from 14th March we will not be charging them for their Sky Sports service until a live sport schedule returns.

Our upmost priority remains to provide the crucial services on which our customers rely, and to keep our most critical workers – in our contact centres, in our broadcast operations, and engineers on the road – able to work safely. As this situation develops over the coming days and weeks, we stand ready to play our role in helping our great nation face this challenge.

The Sky team