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Communication from Chiltern Railways (19 March 2020)

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Chiltern Railways

19 Mar 2020

Chiltern Railways - Coronavirus update 19/03/2020

 

Chiltern Railways is taking active measures to slow the spread of the novel coronavirus (COVID-19) and ensure business resilience. Over recent days we have worked on developing and implementing detailed plans to ensure the continued operation of our rail services and to protect our staff and the travelling public. Our planning and response is based on the latest official advice, and we are working closely with the Department for Transport, the Rail Delivery Group, Network Rail, and the wider rail industry.

As of the present time we are providing a normal level of service. This may change as the situation continues to develop.

Protecting customers and staff

The safety of customers and staff is and will always remain our first priority. To protect our customers and staff we have already taken the following actions:

  • We have increased train and station cleaning
  • We have reviewed and enhanced our cleaning products
  • We are providing hand sanitiser at key locations on our route
  • We are ensuring additional supplies of soap and paper towels on our trains and in station toilets
  • We have removed the charge for the toilets at Marylebone station
  • We have acted to 'lock down' critical operational staff to ensure service continuity
  • We have stopped checking tickets to minimise potential contacts
  • Where possible we have separated shifts
  • We have stepped up our crisis team
  • We have kept staff updated on the latest government guidance and established a dedicated point of contact for internal enquiries and concerns.

We are also waiving fees for refunds and journey change fees for those customers who wish to cancel or change journeys.

The situation is evolving rapidly, and we will continue to update our advice based on the latest guidance from the relevant public authorities.

Potential service impact

Following updated government guidance on self-isolation and social distancing, we expect that staff availability issues may in due course have an impact on our ability to run a full railway service. We have modelled the impact of different levels of staff absence, and in each scenario we will always aim to continue to run services on the line; however, it is likely that service levels may have to be reduced overall.

Any decision to reduce service levels will be made in close consultation with the Department for Transport and the wider industry.

COVID

  • DCMS COVID-19 Update (10 July 2020)
  • Prime Minister update on the COVID-19 response (31 July 2020)
  • DCMS COVID-19 Update (10 July 2020)
  • Government Information on face coverings on Public Transport (15 June 2020)
  • Response to Extending the Implementation Period (June 2020)
  • Responses to Emails
  • Urgent Question to the Chancellor on British Airways (12 May 2020)
  • Buckinghamshire Council Newsletter (4 May 2020)
  • Prime Minister's Questions - Autism (29 April 2020)
  • Access to coronavirus testing expanded further. Apply now (29 April 2020)
  • Parliamentary Oral Question to DCMS (27 April 2020)
  • Westminster Letter for the Bucks Free Press: Staying Safe Online During COVID-19 (24 April 2020)
  • Press Release: Social Distancing for Contractors (23 April 2020)
  • Press Release - Re-evaluate HS2 (21 April 2020)
  • Domestic abuse support in Buckinghamshire during coronavirus (21 April 2020)
  • Joint Statement from Buckinghamshire MPs on HS2 Notice to Proceed (15 April 2020)
  • Royal Crown Derby's 'Make a Mug, Make a Difference' Campaign (14 April 2020)
  • Press Release from Buckinghamshire Council (14 April 2020)
  • Press Release - Dame Cheryl Praises Front Line Workers (9 April 2020)
  • New Ofcom Research about News and Covid-19 and Online Resources Page for Fact-Checking Information (9 April 2020)
  • Press Release from Buckinghamshire Healthcare NHS Trust (7 April 2020)
  • News from Buckinghamshire Council (6 April 2020)
  • Joint Statement from Buckinghamshire MPs about COVID-19 (1 April 2020)
  • Support Package from Sport England (1 April 2020)
  • Advice When Shopping for Food and Supplies from the British Retail Consortium (31 March 2020)
  • Press Release from Buckinghamshire Healthcare NHS Trust (30 March 2020)
  • Scamming Complaints (30 March 2020)
  • Communication from HMRC (27 March 2020)
  • Communication from Sainsbury’s (26 March 2020)
  • Parking Charges in Buckinghamshire (26 March 2020)
  • Diabetes UK: COVID-19 advice for people living with diabetes and their families (25 March 2020)
  • Library Access in Buckinghamshire (25 March 2020)
  • Communication from Affinity Water (24 March 2020)
  • Community Help Leaflet for Chesham Bois Area (23 March 2020)
  • Rental Arrangements (23 March 2020)
  • Communication from Sainsbury’s (22 March 2020)
  • Communication from Pets at Home (22 March 2020)
  • Joint Statement from Buckinghamshire MPs about Covid-19 (20 March 2020)
  • Update from Buckinghamshire County Council (19 March 2020)
  • Emergency Coronavirus Bill (19 Mach 2020)
  • Communication from Alzheimer's Society (19 March 2020)
  • Communication from Chiltern Railways (19 March 2020)
  • UK Energy industry response (19 March 2020)
  • Government changes procurement policy in response to Covid-19 (18 March 2020)
  • Communication from Sky (18 March 2020)
  • Home Working: Protection (18 March 2020)
  • Communication from Sainsbury’s (18 March 2020)
  • Advice from ABTA on COVID-19 (17 March 2020)
  • Foreign Secretary's Statement on COVID-19 (17 March 2020)
  • Coronavirus (COVID 19) Volunteer Groups - 16 March 2020
  • Coronavirus (COVID 19) Update - 16 March 2020
  • Coronavirus (COVID-19) Update (3 March 2020)
  • Coronavirus Update

Cheryl Gillan Member of Parliament for Chesham and Amersham

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