Communication from Alzheimer's Society (19 March 2020)

Dear Dame Cheryl,

I am writing to update you about Alzheimer's Society services during the Coronavirus outbreak. Alzheimer’s Society is continually monitoring the evolving situation and following the latest Government advice with regards to our services and events. It’s important to stop coronavirus spreading while also ensuring people living with dementia, and those affected by it, continue to be supported. We are concerned that isolation could also be extremely detrimental for the wellbeing of people living with dementia. We are looking at how to best to stay in touch and support people affected by dementia during this time. We hope the following information is of use when in contact with your constituents concerned about the impact of the virus and those affected by dementia.

Local Alzheimer’s Society teams will continue to provide information, support and guidance to those who need it. To ensure the wellbeing of our service users, volunteers and staff, we have made some changes to how this support is provided. This may change depending on future government guidance.

Direct support for people affected by dementia:

  • All face-to-face and home visits have currently been suspended.
  • We will increase the number of keeping in touch telephone calls with service users to help support their wellbeing and guard against isolation.
  • We will be extending the operating hours of our national Dementia Connect Support Line. Trained advisors can be contacted via 0333 150 3456 for advice and guidance.

Group support:

  • All local group sessions have been suspended.      
  • We are working with our volunteers to develop ways to continue to support group members via other methods.

Online support:

  • Advice and guidance on a range of issues is available on our website.
  • We would encourage people to join Dementia Talking Point. This is our online community where people affected by dementia can receive valuable support from people in similar situations.

Further support:

  • Constituents with questions about what they should be doing and how they should be interacting with people living with dementia at this time can access this guidance.
  • Any community groups or individuals that come forward asking how they can support vulnerable adults can be directed to Alzheimer’s Society for information and guidance. This includes our online Dementia Friends awareness sessions.